Refund Policy

Last updated: October 25, 2026

1. Overview

All payments for Cursopus Pro subscriptions are processed by Creem, our Merchant of Record. This refund policy outlines the conditions under which you may request a refund.

2. 14-Day Money-Back Guarantee

If you are not satisfied with Cursopus Pro, you may request a full refund within 14 days of your initial purchase. No questions asked.

3. How to Request a Refund

To request a refund:

  • Email us at [email protected] with your account email and purchase reference, if available. No reason is required for a request within 14 days of the initial purchase.
  • You can also access Creem billing support through its customer portal, opened from Settings > Subscription > Manage Subscription.

4. After 14 Days

Refunds after the 14-day period are handled on a case-by-case basis. We may issue a prorated refund or credit at our discretion. Common reasons we may approve a late refund include:

  • Accidental renewal due to a billing issue.
  • Extended service outage that significantly affected your usage.
  • Duplicate charges.

5. Cancellation

You can cancel in Settings > Subscription > Manage Subscription, or open the Creem customer portal from that dialog. Cancel before the renewal date to stop the next charge. When cancellation is confirmed:

  • You retain Pro access until the end of your current billing period.
  • Your account automatically reverts to the Free plan after the period ends.
  • No future subscription renewals will be charged. Cancellation itself does not refund an earlier charge.
  • Downgrading does not delete saved documents. Free resource limits apply when adding new items, and unused Pro credits expire at the end of the paid period.

6. Refund Processing

Approved refunds are processed by Creem to the original payment method. The time for funds to appear depends on Creem, your payment method and your financial institution. This policy does not limit mandatory consumer rights, including any applicable withdrawal or statutory refund rights.

7. Contact

For any billing questions or refund requests, contact us at [email protected]. We aim to respond within 3 business days.